Privacy policy

Last updated: June 15, 2026

At Urban, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details or other payment method information (processed securely via our payment providers).
Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
Communications: Any messages or enquiries you send us.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders.
Send order confirmations, updates, and shipping notifications.
Respond to your queries and provide customer support.
Improve our website, products, and services.
Send promotional emails and offers (only if you have opted in).
Comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. These include:

Payment processors (e.g., Shopify Payments, Razorpay)
Shipping and logistics partners
Email marketing platforms
Analytics providers

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you.
The right to request correction of inaccurate data.
The right to request deletion of your data.
The right to withdraw consent at any time (where processing is based on consent).
The right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at support@shoptimity.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.